Return Policy

Purchasing & Returns

When purchasing through the Mallee Data website, you agree to pay the listed price for each product (the “Purchase Price”). Payments are securely processed through Shopify Payments or other approved payment gateways (collectively referred to as the “Payment Gateway Provider”).

By completing a purchase, you confirm that you’ve read, understood, and agree to Mallee Data’s Terms and Conditions, Privacy Policy, and any relevant terms set by the Payment Gateway Provider.

Once payment is confirmed, Mallee Data Pty will issue a receipt as proof of purchase, and your order details may be securely stored for future reference.

Change of Mind – Before Dispatch

If you decide to cancel your order before it has been dispatched, you’re entitled to a full refund including shipping, minus a 2% processing fee to cover non-refundable transaction costs incurred by Mallee Data.
This applies only to payments made via Shopify Payments.

Change of Mind – After Dispatch

Mallee Data Pty Ltd may, at its discretion, accept change-of-mind returns within seven (7) days of delivery, provided the following conditions are met:

  • The product is unused, unopened, and remains in original, saleable condition.

  • The packaging has not been damaged, modified, or altered.

If your return is approved, you will receive a store credit (not a cash refund). Store credits can be used toward consulting services or accessories only.

Please note: a 20% restocking fee (up to a maximum of $100) may apply for products requiring inspection, testing, or repackaging.

To start a return, contact malleedata@gmail.com.
If your return is approved, you’ll receive step-by-step instructions for sending your product back. Returns sent without prior approval will not be accepted.

Faulty or Defective Products

If you believe your product is faulty, please contact Mallee Data Pty at malleedata@gmail.com. The item will need to be returned at your expense for testing and evaluation.

Once received, Mallee Data will assess the product and work with you on a resolution.
If the item is confirmed to be faulty, your return shipping costs will be reimbursed upon receipt of a valid postage receipt.

Depending on the case, Mallee Data Pty may provide a replacement, a store credit, or, in some situations, a resolution without requiring the item’s return if sufficient proof of fault is provided.

Return Shipping Costs

You are responsible for all postage or courier costs when returning a product, including any charges for shipping items to suppliers when applicable.

Shipping costs are non-refundable except in cases where a returned product is confirmed to be faulty after inspection by Mallee Data.

Our Services

We're committed to providing exceptional service and value

After Hours Tech Support

After Hours Tech Support Because tech problems don’t keep office hours. Our After Hours Tech Support service keeps you connected when you need it most. Whether it’s a Starlink issue, network outage, or on-site equipment fault, we’re here to help—long after the usual support lines close. At Mallee Data, we understand that downtime can cost more than just time. That’s why our team provides reliable remote and on-site support for connectivity, hardware, and system troubleshooting when you need quick, effective solutions. Available across the Mildura and surrounding regions, our after-hours technicians are ready to assist with: Starlink setup and connection recovery Network and Wi-Fi troubleshooting Hardware and software faults Urgent repairs and diagnostics No call centers. No long waits. Just real support, when you actually need it.

Secure Malware & Virus Scans Plus Full Report Starting At $50!

Secure Malware & Virus Scans Protect your devices and data — the smart way. Stay ahead of digital threats with Mallee Data’s Secure Malware & Virus Scanning service. We use trusted, industry-grade tools to detect, isolate, and remove malicious software before it causes damage — keeping your systems clean, secure, and running at their best. Whether it’s a slow PC, strange pop-ups, or suspicious network activity, our technicians perform a complete system analysis to identify and eliminate risks. We don’t just remove the problem — we secure your device for the future with updated protection and prevention recommendations. Ideal for: Virus, spyware, and ransomware removal System slowdowns and performance issues Post-infection recovery and data protection On-site or remote diagnostic scanning Your data’s safety isn’t optional — it’s essential. Mallee Data ensures your systems stay protected, 24/7.

Fast Turnaround

Fast Turnaround Quick service. Quality results. At Mallee Data, we understand that downtime costs time and money — that’s why we prioritise fast, efficient turnaround on every job. Whether it’s a repair, setup, or network install, our technicians work quickly without cutting corners, so you get your systems back up and running as soon as possible. We keep common parts and tools on hand, allowing us to diagnose, repair, or upgrade most systems the same day. For larger or custom projects, we’ll give you an honest timeline upfront — no hidden delays, no excuses. Local service, done right the first time — and done fast.

All Things Tech

Computer Sales, Repairs & Upgrades Reliable tech, built and maintained the right way. From new systems to hardware repairs and performance upgrades, Mallee Data provides complete computer solutions tailored to your needs. Whether you’re setting up a new home office, fixing a slow machine, or upgrading your PC for better performance — we’ve got you covered. Our technicians handle everything from custom builds and component installs to software troubleshooting and data recovery. Every system we supply or service is tested for reliability, security, and long-term performance — because your tech should just work. We can help with: Desktop and laptop sales (custom or pre-built) Hardware replacements and repairs SSD, RAM, and graphics card upgrades Operating system installs and tune-ups Data transfer and backup solutions Mallee Data — practical, local, and built for performance.
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